TELL 'EM WHY YOU MAD: Damn that Lack of Customer Service

Below is a slightly older post, back when we first started. But I had some poor customer experiences earlier in the day that reminded me of it. I started to write and then I figured I would just re-post the joint. Crazy how this was written in 2006 but still rings so true today.

Original Post, September 18, 2006

I was recently having an everyday convo with a friend of mine about customer service and how bad its gotten. We pretty much agreed that saying it's gone downhill would be an extreme understatement. Customer service is one of those skills that any human being should be able to have. It's not Rocket Science. Geez, it's not even simple Add and Subtract kind of math. But it is required when going for a position in a supermarket, mall or any kind of retail store. I haven't applied for a position in years where customer service is required but I'm sure the applications ask if you have any experience in it. So how are people getting these jobs but aren't qualified leaving us, the customers, feeling berated and confused.

My feeling is this: Customer service is dead! R.I.P.! Gone Fishing! On Vacation!

Now my question is this: Where did it go? Why aren't we fighting to get it back? What are we doing to reverse this epidemic?

Here's a paraphrased excerpt from my friend's email conversation:

"...Dude, mention how (expletive) annoying the (Retail Chain Store) is where I live .. that we still ride out of town instead of going to the one in our own town...because the people they got working there SUCK. You ask them a question and you want to say "I'm sorry. Am I interrupting your day by making you work? Yeah, my bad for not letting you finish your conversation with your homegirl (who, by the way, works there too) about how stank your baby daddy is and about the party you went to the night before...which everyone in the freakin' store knows thanks to your loud, rude, no work ethic having self." I'm saying, just making minorities look bad daaaaaaaaaamn!..."

Don't give me attitude, make angry facial expressions, or get mad at me because I need help. I didn't tell you to get that job. I didn't make you come to work. Leave all that negativity at home!

To put the question into a form that "most" young kids (who are the core of our customer service problem), WHAT'S REALLY GOOD?!?!